Privacy Policy

Information We Collect

SableGrid collects information you provide directly to us, such as when you create an account, participate in tournaments, purchase subscriptions, or contact our support team. This may include your username, email address, payment information, and gameplay preferences.

We may automatically collect certain information about your device and usage patterns, including IP address, browser type, operating system, game performance metrics, match statistics, and interaction data with our platform features, subject to your consent where required.

How We Use Your Information

Your information helps us provide gaming experiences, maintain matchmaking systems, process transactions, and deliver customer support. We may analyze gameplay data to improve our algorithms and platform features, subject to your consent where required.

We may use your data to communicate important updates about tournaments, new game releases, subscription changes, and security notifications. Marketing communications are sent only with your explicit consent and can be unsubscribed from at any time.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share aggregated, anonymized data for research purposes or to improve industry standards for tactical gaming platforms.

Information may be disclosed to comply with legal obligations, protect our rights and safety, prevent fraud, or in connection with a business transfer such as a merger or acquisition.

Data Security and Protection

We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your personal information. Payment data is processed through PCI-compliant payment processors and is never stored on our servers.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We continuously monitor and update our security practices to address emerging threats.

Cookies and Tracking Technologies

SableGrid uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. Essential cookies are necessary for core functionality, while optional cookies improve personalization and analytics.

You can control cookie preferences through our cookie banner and browser settings. Disabling certain cookies may limit some platform features but will not prevent access to core gaming functionality.

Your Rights and Choices

You have the right to access, update, or delete your personal information through your account settings. You may also request a copy of your data or ask us to restrict processing in certain circumstances.

For users in the European Union, you have additional rights under GDPR including data portability and the right to object to processing. Contact our privacy team to exercise these rights.

Children's Privacy

SableGrid is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information immediately.

Users between 13 and 18 years of age must have parental consent to use our platform and participate in tournaments or marketplace activities.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

By using SableGrid, you consent to the transfer of your information to our servers and service providers located globally, subject to the protections described in this policy.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your account plus a reasonable period thereafter.

Gameplay statistics and match history may be retained longer for analytical purposes and platform improvement, but will be anonymized where possible.

Third-Party Services

Our platform integrates with third-party services for payment processing, analytics, and game distribution. These services have their own privacy policies and data handling practices, which we encourage you to review.

We are not responsible for the privacy practices of third-party websites or services linked from our platform. We recommend reviewing their privacy policies before providing any personal information.

Marketing and Communications

We may send you promotional emails about new games, tournaments, and platform updates. You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in our emails.

Transactional communications related to your account, purchases, and security are necessary for platform operation and cannot be disabled.

Analytics and Performance Monitoring

We collect and analyze usage data to understand how players interact with our platform, identify popular features, and optimize performance. This includes gameplay patterns, feature usage, and technical performance metrics.

Analytics data is primarily used in aggregated form and helps us make data-driven decisions about platform improvements and new feature development.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through email or prominent notices on our platform.

Your continued use of SableGrid after policy changes constitutes acceptance of the updated terms. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team at privacy@sablegrid.com or through the contact information provided on our platform.

For users in the European Union, you may also contact our Data Protection Officer at dpo@sablegrid.com for matters related to GDPR compliance and data protection rights.